Suzuki trains Aftersales Advisors to develop technical skills, product technical knowledge and customer service skills to deliver the highest levels of customer service, whilst understanding stock management procedures and improving sales.
The Programme: 21 Weeks over 36 MonthsAs a Suzuki Apprentice you will receive a combination of theoretical and practical skills testing at Suzuki’s Training Centre. The Programme is designed specifically for Suzuki Aftersales Advisors and focuses on brand values, customer retention and excellent customer service support.
You will also be trained in a simulated Service Reception and Parts Department consisting of goods inward and counter areas. The facility has dedicated computer facilities for on-line exercises that reflect an operational Service and Parts Department.
QualificationsOn completion of the 3 year programme, Aftersales Advisors receive the
following IMI qualifications:
- NVQ level 3 Vehicle Parts Distribution & Supply.
- NVQ Level 3 Customer Service.
- Technical certificate (Parts & Customer Service).
- Key skills in IT, Application of Number and Communication.
- Apprenticeship completion certificate.